Billing

To ensure that your Unstructured account has continued access to the Unstructured Platform, you must have a current payment method on file with Unstructured, as follows.

To switch your account to a prepaid subscription or a long-term commitment plan, contact Unstructured Sales at [e-mail] instead.

1. Sign in to the Unstructured Platform.
2. At the bottom of the sidebar, click your user icon, and then click Account Settings.
3. On the account settings sidebar, click Billing.
4. Click Manage Payment Method, follow the on-screen instructions to enter or update your payment details through Stripe, and then click Save card.

Your card is billed monthly based on your usage. The Billing page shows a billing overview for the current month and a list of your billing invoices.

We calculate a page as follows:

• For these file types, a page is a page, slide, or image: .pdf, .pptx, and .tiff.
• For .docx files that have page metadata, we calculate the number of pages based on that metadata.
• For all other file types, we calculate the number of pages as the file’s size divided by 100 KB.